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An ecosystem map for inclusive digital services

Systemic design for cross-sector collaboration
A group of five people gathered, holding digital devices. Two sitting down, the others standing behind. To the left is a sign saying "1 in 5 citizens are digitally vulnerable". Illustration.
Digitalisation is a challenge for many, resulting in digital exclusion for as many as one out of five citizens in Norway. The Norwegian Directorate of Health’s Center for an age-friendly Norway wanted a holistic and understandable overview of the issue and existing insights and different governmental strategies. We have helped them create a visual ecosystem map to facilitate cross-sector collaboration on digital inclusion.