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Oslo Airport

Designing a superior airport experience

Insights transformed into concrete services
Oslo Airport had as a goal to provide the best airport experience in Europe. A key in this was focusing on the complete experience of those using the airport’s services and facilities. The civil aviation authority Avinor invited EGGS and Sopra Steria to help conduct a large-scale service design project to help them reach the goal. Our insights turned into a series of concrete measures and service offerings.